Refund policy

Thank you for shopping at Michele. We strive to provide you with products that meet your expectations and offer an enjoyable shopping experience. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and options.

  1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or defective products: If the product you received is damaged or defective, please contact us within 7 days of receiving it. We will gladly arrange a refund or replacement.
  • Incorrect order: In the event that you received the wrong product, please notify us within 7 days of delivery. We will rectify the situation by issuing a refund or sending you the correct item.
  • Dissatisfaction with the product: While we strive to provide accurate product descriptions and images, we understand that you may occasionally be dissatisfied with your purchase. In such cases, you can request a refund within 14 days of receiving the product. Please note that the item must be unused, in its original condition, and returned in its original packaging.
  1. Non-eligible Items

The following items are not eligible for refunds:

  • Perishable goods such as food and beverages.
  • Custom-made or personalized items.
  • Gift cards and digital products.
  1. Return Process

To initiate a refund or exchange, please contact our customer support team at popartcafe.pac@gmail.com. Provide your order details, reason for return, and any supporting documentation such as photographs of damaged products. Our team will guide you through the return process and provide further instructions.

Please note that you are responsible for the return shipping costs, unless the return is due to our error or a defective product.

  1. Processing Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe and credited back to your original method of payment. Please allow for additional processing time based on your bank or credit card provider.

  1. Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at popartcafe.pac@gmail.com. We are here to assist you and ensure your satisfaction.

Thank you for choosing Michele. We appreciate your support and look forward to serving you again in the future.